Resources
Consumer Duty
Ensure you are ready for Consumer Duty with our series of educational resources designed to help firms across financial services prepare for the new FCA standards.
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What is the FCA’s Consumer Duty and why does it matter?
Delve into what Consumer Duty means for financial firms, including the final guidelines and rules and the impact they will have on the industry.
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Implementing a Consumer Duty plan: the key deadlines you need to meet
Understand the specific milestones and deadlines financial firms must meet in order to create a comprehensive Consumer Duty plan that meets the new standards set by the FCA.
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Consumer Duty vs. TCF: what’s the difference & what do you need to know?
The FCA established the Treating Customers Fairly mandate back in 2006 and now they are raising the bar in customer protection with the upcoming introduction of Consumer Duty. But what are the main differences between them, and how does Consumer Duty demand more of financial firms?
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Key insights from the Consumer Duty feedback
In light of the changes presented by the Duty, many firms and organisations have inevitably had questions and in response, the FCA engaged with a range of firms to acquire feedback. In this article we delve into this feedback, focusing on three core areas.
Digital Innovation of the Year – Cyber Security/ID Verification Award
The Award Winning Consumer Duty Solution
The Bonafidee platform is as a holistic gateway, designed to monitor, assess, and optimise the customer journey. Equipped with a range of robust identity verification methods and advanced e-signature tools, it offers flexibility for customers to select the journey that’s right for them – all through a single and securely audited touchpoint.
To learn more about our Consumer Duty package, download the product guide.
A complete guide to prepare for the new FCA rules
The FCA’s Consumer Duty is set to transform the consumer experience. Ensure your firm is prepared with our comprehensive guide.